The Phoenix College Student Help Desk is Now Open!

The Phoenix College’s Student Help Desk is now open! 

Location: Library, south-west corner of the main level

Hours of Operation:
Monday - Thursday: 9:00a-1:00p
Saturday: 10:00a - 2:00p

What assistance is provided?

  • Mobile device support
  • Phone, tablet, and computer support for student devices,
  • including Android, Apple, and Windows
  • Software support including:
  • Google Apps for Education, Microsoft Office 365, and Adobe
  • Creative Cloud
  • Canvas support
  • General troubleshooting
  • Virus, Spyware, and Malware investigation, removal, or referral

FAQ:

Q: How does this differ from the IT Helpdesk?

A: PC IT’s Help Desk is primarily for employee support,
related to college-owned devices and for classrooms. While some
student support takes place, it is not as robust as students have
asked for.

Q: How is this just available now?

A: In the Fall 2018 semester, PC IT and the Library joined to
submit an innovation funding request for the Student Help Desk.
This in-person support joint venture was approved with one-time
innovation funding to attempt to better serve the students of PC.

Q: Is only walk-up support available?

A: Yes, at the present time we want to measure the success of
having a physical location where students can interact with our
Help Desk staff to get the support they need.

Q: Will you be gathering data on success?

A: Yes, we will be documenting any support which takes place and
will evaluate after this semester concludes to determine success.

If you have any questions, comments or concerns, please contact
us at helpdesk@phoenixcollege.edu or 602.285.7200.

About Phoenix College

Phoenix College is one of the 10 colleges in the Maricopa County Community College District, one of the largest community college districts in the nation. Phoenix College offers academic courses leading to associate degrees, university transfer, certificates and short-term job training to more than 11,000 students annually.